Summary: bas8 never sells your personal data. Your information is used solely to provide our services, ensure security, and meet legal obligations.
Bas8 understands that you are careful about who you share your information with — and rightly so. Our Privacy Policy is written in plain, straightforward language so you know exactly what we do and do not do with your data.
This Privacy Policy applies to the bas8 website, mobile app, and all related services. By using our platform, you agree to the terms of this policy.
What Information We Collect
Bas8 only collects the data that is genuinely necessary to operate our services. We don't ask for anything beyond what's needed.
Information provided at registration
- Full Name (as shown on national ID)
- Email Address & Mobile Number
- Date of birth (for age verification)
- Residential address
- Preferred currency & language
For Identity Verification (KYC)
- National ID (NID) or passport copy
- Selfie or photo ID
- Utility bill or bank statement (as proof of address)
- Payment method details (mobile banking number)
Automatically Collected Data
| Data Type | Purpose |
|---|---|
| IP address | Fraud Prevention & Location Verification |
| Device information (OS, browser) | Technical Support & Service Improvement |
| Login time & date | Security Monitoring |
| Gaming activity logs | Dispute Resolution & Audit |
| Cookies & Session Data | Delivering a personalized experience |
| Transaction History | Financial Records & AML Compliance |
Your full payment card or bank account number is never stored on bas8 servers. All payment processing is handled exclusively through certified payment gateways.
How Your Data Is Used
Bas8 uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:
For service operations
- Account creation, management & verification
- Processing deposits, withdrawals, and financial transactions
- Providing gaming services & bonuses
- Customer Support & Troubleshooting
- Sending important account notifications
For security & compliance
- Detecting and preventing fraud and unlawful activity
- Compliance with Anti-Money Laundering (AML) regulations
- Preventing Access by Minors
- Meeting the legal obligations of regulatory authorities
- Detecting multiple accounts
For service improvement
- Analysing and improving the user experience
- Personalized recommendations for new features & games
- Identifying and resolving technical issues
For Marketing (Consent-Based Only)
If you have opted in to marketing communications, bas8 will keep you informed of relevant promotions and offers. You can withdraw your consent at any time via your account settings or by emailing support@bas8.bet.
Important: If bas8 makes any automated decisions using your personal data (such as account restrictions), you have the right to request a human review of that decision.
How We Protect Your Data
Bas8 uses industry-leading technology and processes to protect your data. For us, security is an ongoing commitment — not a one-time measure.
Technical Safeguards
- SSL/TLS 256-bit Encryption: All data transmissions are encrypted.
- AES-256 Database Encryption: All sensitive data stored is encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Real-time threat monitoring at the server level.
- Regular Security Audits: Regular audits conducted by third-party experts.
Procedural safeguards
- Restricted access policy — only authorized personnel can view sensitive information.
- Privacy training is mandatory for all staff.
- In the event of a data breach, affected users will be notified within 72 hours.
- Regular backups and a disaster recovery plan are in place.
Stay vigilant: bas8 will never ask for your password, OTP, or full payment details via email, SMS, or phone. If anyone requests this information, it's a fraud attempt — report it immediately at support@bas8.bet.
Cookies & Tracking Technologies
Bas8 uses cookies on its website to improve your experience and ensure the service runs smoothly. Cookies are small text files stored on your device.
Cookie types
| Type | Function | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session |
| Functional Cookies | Remembering language & settings preferences | Up to 1 year |
| Analytics Cookies | Understanding Usage Patterns | Up to 2 years |
| Security Cookies | Fraud Detection | Up to 30 Days |
Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect how certain features of the site work. We do not use third-party advertising cookies.
Your Privacy Rights
As a bas8 user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@bas8.bet.
Request Response: bas8 will typically respond to any data rights request within 30 days. In complex cases, this may extend to 60 days, and you will be notified if that is the case.
Data Retention Period
Bas8 does not retain your data indefinitely. A specific retention period is defined for each category of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 years | AML & Tax Compliance |
| KYC Documents | 5 Years After Account Closure | Regulatory requirement |
| Customer Support Communications | 3 Years | Dispute Resolution |
| Marketing Data | Until consent is withdrawn | Consent-based |
| Web logs & cookies | Up to 2 years maximum | Analytics & Security |
Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.
Child Protection Policy
Bas8 services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration.
- Age verification is carried out as part of the KYC process.
- Any account identified as belonging to a minor is closed immediately.
- Any data found to belong to a minor will be deleted immediately.
If you become aware that a minor has created an account on bas8, please contact support@bas8.bet immediately. We will take swift action.
International Data Transfers
Bas8 servers may be located in various countries, which means your data may be transferred outside Bangladesh for processing. In such cases, the following safeguards are in place:
- Data is only transferred to countries or regions with adequate data protection laws in place.
- A Data Processing Agreement (DPA) is signed with each partner.
- Data in transit is always encrypted.
- The duration for which data is stored on third-party servers is limited and governed by contractual agreement.
Your Rights: For more details on international data transfers, contact us at support@bas8.bet. We are obligated to provide full transparency on where and how your data is processed.
FAQ
Privacy Contact
For any questions or complaints about our Privacy Policy, or to exercise your data rights, please reach out to our dedicated Privacy Team.
📧 Email: support@bas8.bet
⏱️ Response Time: Typically within 24–48 hours
🕐 Office Hours: 7 days a week, 9:00 AM – 11:00 PM
💬 Live Chat: Reach us directly from any page on the site